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Privacy policy

Privacy statement

This privacy statement governs the manner in which Vanenburg Software B.V. (‘Vanenburg’) collects, uses, maintains and discloses information collected from users (‘Users’). This privacy statement applies to the Site and all products and services offered by Vanenburg.

Personal identification information

When we collect it
We may collect personal identification information from users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

What we collect
Users may be asked to submit, on a voluntary basis, and as appropriate, their name, email address, mailing address and phone number. Users may, however, visit our Site anonymously. or they can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Why we need it
Vanenburg may collect and use Users personal information for the following purposes:

• To provide a requested service: Certain information is essential to our ability to provide service to our Site’s visitors and to our customers.
• To company to our legal obligations.
• To improve customer service: Your information helps us more effectively to respond to your customer service requests and support needs.
• To personalize user experience: Your information helps us in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site: We use feedback you provide to improve our products and services.
• To process payments: We use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails: The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the Users would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

Where we store it
Personal information that we collect is most often stored in a relational database on a server protected by firewalls and strict access restrictions. Some (e.g. sales contracts) may also have a hard copy stored in a secure location. Other personal information may also be stored in third party/cloud services (see the “Sub-processors” section below).

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Sensitive passwords are always stored encrypted and are never transmitted or stored in clear text.

Who has access to it
Personal information that is collected is only shared internally with employees of Vanenburg in The Netherlands & India and contractors, on a need-to-know basis.

We do not sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Sub-processors that may receive, store, handle, and process personal information on our behalf include providers of: datacenter infrastructure, CRM, list management, proposal software, payment processing, drive/cloud storage software, email providers, project management software, support/ticketing software, etc. Services from these providers are managed by their own individual privacy statements.

How long we store it
In addition to making adequate efforts to protect personal information, we also strive to store it only as long as is needed. Vanenburg has the ability to delete personal information at any time. If you feel that your personal information is being stored and would like it to be removed, please contact us and we will remove it.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information, as well as IP address not directly tied to other personal information.

Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. This site may be collecting anonymous demographic information. This information is used in better refining our marketing campaigns.

Third party websites
Users may find content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy statements and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Advertising and remarketing
This website may include advertising and remarketing campaigns/pixels meaning third-party vendors, including Google or Facebook pixels, via cookies, may show our ads on sites across the internet based User’s past visit(s) to Site. You are able to opt-out of this and the use of cookies by blocking cookies at your web browser or visiting third-party advertiser ad settings or opt-out pages.

Age limits
In order to protect the personal information of children and minors, an age limit of 16 is set for this Site. Users under this age should not use the Site or submit any personal information.

Changes to this privacy statement
Vanenburg has the discretion to update this privacy statement at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy statement periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this statement. If you do not agree to this statement, please do not use our Site. Your continued use of the Site following the posting of changes to this privacy statement will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this privacy statement, the practices of this Site, or your dealing with this Site or Vanenburg, please contact us.

Vanenburgerallee 13
3882 RH Putten
The Netherlands

This document was last updated on: March 18th, 2021.