Privacy policy

Personal identification information

When we collect it
We may collect personal identification information from users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

What we collect
Users may be asked to submit, on a voluntary basis, and as appropriate, their name, email address, mailing address and phone number. Users may, however, visit our Site anonymously. or they can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Why we need it
Vanenburg may collect and use Users personal information for the following purposes:

• To provide a requested service: Certain information is essential to our ability to provide service to our Site’s visitors and to our customers.
• To company to our legal obligations.
• To improve customer service: Your information helps us more effectively to respond to your customer service requests and support needs.
• To personalize user experience: Your information helps us in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site: We use feedback you provide to improve our products and services.
• To process payments: We use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails: The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the Users would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

Where we store it
Personal information that we collect is most often stored in a relational database on a server protected by firewalls and strict access restrictions. Some (e.g. sales contracts) may also have a hard copy stored in a secure location. Other personal information may also be stored in third party/cloud services (see the “Sub-processors” section below).

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Sensitive passwords are always stored encrypted and are never transmitted or stored in clear text.

Who has access to it
Personal information that is collected is only shared internally with employees of Vanenburg in The Netherlands & India and contractors, on a need-to-know basis.

We do not sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Sub-processors that may receive, store, handle, and process personal information on our behalf include providers of: datacenter infrastructure, CRM, list management, proposal software, payment processing, drive/cloud storage software, email providers, project management software, support/ticketing software, etc. Services from these providers are managed by their own individual privacy statements.